Saturday, January 30, 2010

The long distance reso

I am out and about today, running errands, schlepping children to activities, tending to life and an event occurs that takes place about once a week: someone recognizes me and tries to book a reservation.

When we first opened and this would happen (occasionally people would call us at home, strangers as well as friends, and do the reservation that way), I would happily agree to the reservation and remember to write it down when I got to work. I guess a few things have changed since then. Every night, we have multiple reservations for every table and so knowing what is available can be daunting. The other challenge is that I now have to remember 5000 pieces of information; the quantity grew exponentially as the restaurant grew. I often feel like my thoughts are like sticky-notes with no stick left. I have no place to put them and they just fall off.

So, I try to be gracious about resos taken on the fly but I really cannot remember what we have available for Tuesday, February 16th. I also can't be trusted to remember to put your reservation in the book unless I am standing in front of it with a pencil in my hand.

Of course, I can remember the really important things like what the woman on table 4 was drinking last Thursday. Oh well, better than nothing I suppose.

Wednesday, January 27, 2010

What's in a name?

On average, I think I meet ten new people every day. There are days when it is only a few but most days it is many people. Or, I re-meet people: someone I met three months ago, I am reintroduced to. Now, 3 years ago, if you had asked me, I would have said, "Oh yeah, I'm great at remembering peoples' names, no problem." Now, I stare blankly at my best friend and think, "Wait, give me a minute, I'll get it."

I have been thinking about ways to up my stats. I want a better average in remembering. Maybe I should get one of those brain games for my kids Nintendo systems. Or, maybe I'll up my intake of brain foods like spinach, soy beans and chocolate (I know, I know, wishful thinking...) I read in the paper this week that weight-lifting increases your brain capacity. I love lifting weights, I love having pipes, so that'll be easy.

Often, we use a team approach at the restaurant. The servers will caucus to quickly discuss what someone's name is. Sometimes it is a brief moment because one of us remembers right away. Other times, it is a little debate and squabble and we disagree. So, if you see us having a little moment, you know what we are up to.

I do have my own techniques, it's just that they seem to be faltering from the high pace of incoming information! I love mnemonic devices and have used them often. In fact, I used a mnemonic technique just this weekend when I met a couple who were at the restaurant for the first time: David and Jennifer. So, in my head, I thought: okay, David and Jennifer, David and Jennifer, Dan and Lisa. Crap. How am going to remember their names? (They very clearly said they would be back and I believe them, they loved it!) Oh, I know, we have regulars that come every Saturday for lunch and were the first table cooked for in 2010: Dave and Jennifer. It's the same, I can do this.

Of course, this whole stream of thinking is going on while I'm talking to these new folks and I fear I seem like an idiot! I am also keenly aware of one being a Dave and the other a David. I just now that is going to trip me up. When the new couple comes back I know I am going to stand, looking at them and smiling, silently panicking as I search my brain for their names and have a fight with myself about wether it is Dave or David.

It's hard to explain how important it is to me to remember people's names and stories. Actually, I have an easier time remember their stories. That relationship moment is incredibly important to me and it drives me crazy that I lose a piece of it (the name) the moment I walk away.

I think my new plan is I'm going to take photos of people as they come in and carry around a binder with people's information in it.

Or, I'm going to hand out name tags. I don't think anyone will object.

Saturday, January 2, 2010

Really?

Tonight was busy, very, very busy.  Surprisingly so.  We had thought that it was going to be slow but we were wrong.  We had thought we would make a 10:20 movie but we were wrong about that, too.  It was fun, lots of interesting people (thank you to the lovely woman from the U.S. who talked about my blog...)

At about 7:30, when things were really hopping, a gentleman came in the door.  I asked him if he had a reso, he said no and asked if he could have a seat for one.  I apologized, pointed to my crazy, football playbook looking map, and let him know that I wouldn't have room until 9:45.  To which he responded, "You aren't letting me come in because I looked at your breasts.  And now that you aren't letting me in I'm going to look at them again.  And, once more on the way out."  Then he left.

Really?  Okay.  

Alex says I should have introduced him to my big husband who is in charge of flames and knives... 

Happy New Year's!

Well, we survived it and I would say, it was our best one yet! Often New Year's Eve can feel like Valentine's Day: forced and eerily quiet. As soon as you have a group of people gathered together with expectations of merriment, the situation can go terribly awry. However, this year, everyone seemed relaxed and connected and happy to be out having dinner. Lots of tables talked across to each other and were very playful. The room looked so pretty, with silver stars and balls and garlands; all twinkly and pretty.

It was a busy one, too. The restaurant was basically full at 4:00 and stayed full until midnight. I think most tables turned 4 times and the kitchen did a great job. We had dinner specials (that I assume Alex will blog about) of lobster and veal, with a fantastic appetizer of oysters - they were so yummy, I think I had six at the end of the night! Our drink special was so popular we went through a bottle and a half of Red Alize. I was feeling particularly proud because I made it up and it had what we call "high poundability" which essentially means the drink is easy to drink and goes down like beer on a hot summer's day. Sometimes cocktails can be big and complicated but this one was simple and yummy.


Champagne Martini
1 oz Red Alize (passionfruit liquor)
1 oz cranberry juice
Shake in a martini shaker until it's nice and cold and frothy. Pour into a martini glass.
Top with Champagne (we used Prosecco but a Spanish cava would be lovely or go for the real deal and use Veuve Cliquot! - my favourite)
We garnished with blackberries and raspberry but you could use strawberries or frozen pomegranate pips.

So now that 2010 is upon us and the party is over it is one of my favourite times of the year. I spend a great deal of time running between commitments and feeling like I never quite accomplish what I need to in any given day. The beginning of the year is often a great time for me to contemplate the path ahead and get my ducks in a row. This contemplation comes at a time when the restaurant seemingly slows down (although last January was ridiculously busy so I think it is a bit of an illusion - it just seems slower compared to four turn nights like Thursday!)

This year, I have a new office in our home which feels like a delicious treat. There are six people living in our home and space can be at a premium. We love living in this cozy, hectic environment but it sometimes translates to highly makeshift arrangements like my tiny desk and filing cabinet about a foot from where I sleep at night. My desk is moving into the music room! Yeah! Move over banjo, guitars, basket full of weird Kindermusic instruments, piano (okay, I now that isn't happening), I am making space to think and work! Hopefully my schedule and instrument practice schedule are able to co-exist...

So the question is: what am I working on? Well, there seem to be a lot of rumours flying around (feel free to check out my previous blog entitled "Fish Bowl") and so here is the state of affairs from my perspective: Yes, we are thinking about expanding our space to include a lounge and a private function room. We plan to keep the two space mainly separate, connected by a doorway, in order to maintain the feel of the bistro. We are also looking at 3 other opportunities and thinking about writing more (I will write more about those as they come together). We both love to keep our brains going and feel engaged with life. And, given that it is January, we need to write those folk festival menus! We're also working with the festival to offer food in new areas. I want to put a Bistro 7 1/4 booth at the festival but Alex thinks I'm crazy (I always worry a bit when Alex thinks I'm crazy...)

This year promises to be another fun-filled adventure and I wish you all peace, health and happiness in your year to come!